Cookie Policy

Cookies, what are they?

We use certain technologies on our websites (including mobile-optimised versions) and applications (each a “Site” and collectively, our “Sites”) to collect information that helps us improve your online experience. In this Cookie Policy, we refer to these technologies, which include cookies, collectively as “cookies.” This policy explains the different types of cookies used on the Complex Service and how you can control them. We may update this Cookie Policy from time to time. Any update is effective as of the date it is posted, which will be indicated at the top of this Cookie Policy. We hope that this policy helps you understand, and feel more confident about, our use of cookies. If you have any further questions, please contact us.

What is a cookie?

A cookie is a small file containing a string of characters that is sent to your device when you first use our Site. When you use our Site a second time, the cookie allows our Site to recognise your device or browser. Some cookies may collect or store information that can be used to identify you as an individual (“Personally Identifiable Information”). Most cookies will not collect or store Personally Identifiable Information, but instead will collect aggregated and/or anonymised information about how users use our Site. Some Site features may not function properly without cookies. We use cookies to understand how people use our Site and to improve content and services we offer through the Site. We may use cookies to track Site usage patterns, to personalise what content you see when you visit the Site, and to record requests for subscriptions to our services.

What cookies do we use?

Below we list the different types of cookies we may use:

Essential Cookies

These cookies are essential to the operation of our Site to enable you to move around the Site and to use its features. Without these cookies, features or services you have asked for, such as accessing secure areas of our Site or using a shopping cart, cannot be provided. We currently do not use any essential or strictly necessary cookies.

Performance Cookies

Performance/analytical cookies allow us to recognise and count the number of visitors to our Site and to collect information about how visitors navigate within the Site. The information we collect enables us to improve the way our Site works. For example, these cookies show us which are the most frequently visited pages on our Site, allow us to see the overall patterns of usage on our Site and help us record any difficulties you have with our Site. We also use cookies to help you navigate within our Sites and travel back to pages you’ve visited before.

Functionality Cookies

In some circumstances, we may use functionality cookies. Functionality cookies recognise your device when you return to our Sites and allow us to remember the choices you make on our Sites in order to provide enhanced and more personalised features, such as customising the Site to your personal preferences.

How do I control cookies?

You may refuse to accept cookies from our Site at any time by changing the setting on your browser to refuse cookies, which you can learn more about by going to the browser’s Help feature.

You can go here to opt out of certain cookies: .

Please be aware that if cookies are disabled, not all features of our Site may operate as intended.